Smart Email Integration
Automatically sync Gmail, Outlook, Exchange, and all IMAP/SMTP-supported email services. Every incoming email turns into a ticket.
IMAP/SMTP
OAuth2
Multi-Account
AI-Powered Automation
Use machine learning for ticket prioritization, auto-categorization, and smart reply suggestions. 60% faster resolution time.
Real-Time Tracking
Real-time ticket updates, live notifications, and team collaboration with Server-Sent Events technology.
SSE
Live Updates
Push Notifications
Advanced Analytics
Detailed performance metrics, customer satisfaction analysis, team efficiency reports, and customizable dashboards.
KPI Tracking
Custom Reports
Data Export
Enterprise Security
Maximum security with GDPR-compliant data protection, SSL encryption, 2FA authentication, and detailed audit logs.
Mobile Compatibility
Full control from tablets and mobile devices with responsive design. Offline capability with Progressive Web App support.
PWA
Offline Mode
Responsive
Knowledge Base
Integrated knowledge base for self-service support. AI-powered article suggestions and automatic FAQ generation.
Self-Service
AI Suggest
Auto FAQ
Workflow Automation
Automate processes with customizable workflows. Create complex scenarios with triggers, conditions, and actions.
Triggers
Conditions
Actions
Team Management
Increase team efficiency with role-based access control, department-based assignment, workload balancing, and performance tracking.
RBAC
Load Balance
Performance
