Practical guidance for the support work behind the software.

FOUNDATIONS

Choose the right operating model before the tool

Learn when a shared mailbox is enough, when ticket state becomes necessary, how to define ownership, and which customer expectations should stay unchanged during a migration.

CHANNELS

Understand what Gmail, Outlook, SMTP, and IMAP change

OAuth providers and standards-based mailboxes differ in authorization, synchronization, sending, threading, and diagnostics. The guides explain the practical consequences without turning setup into protocol theory.

TEAMWORK

Design the handoffs customers never see

Assignments, unread state, internal notes, live viewer presence, recipients, notifications, and deletion policy determine whether the team actually trusts the inbox. Use the checklists to make those choices deliberate.