SECURITY
Helpeto is designed around isolated workspaces, encrypted secrets, narrow provider permissions, role-aware administration, and recoverable deletion. Security controls are part of the product workflow, not a hidden enterprise add-on.
SHARED INBOX
Maya Chen
HLP-001248
Can I change my delivery address?
Customer context, team activity, and reply history stay in one conversation.
SECRETS
OAuth refresh tokens, SMTP and IMAP passwords, and OpenRouter API keys are protected with authenticated encryption using the deployment's token encryption key. The interface never returns stored secret values in plaintext.
TENANCY
Tickets, contacts, channels, attachments, tasks, AI settings, members, and billing belong to a specific workspace. Membership and role checks run before changes, while platform administration is separately protected.
FILES
R2 files are not published through a public r2.dev bucket. Downloads pass through authorized application routes, and permanent ticket or workspace deletion removes related objects so abandoned customer files do not remain indefinitely.
HELPETO
Give each agent an account, keep provider secrets encrypted, and retain control over every connection.
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