HELPETO VS HELP SCOUT
Choose between a focused email desk and Help Scout's broader approach.
Help Scout combines a shared inbox with Docs, Beacon, and broader customer communication capabilities, and currently offers a contact-limited free plan. Helpeto takes a deliberately focused route: email ticketing for Gmail, Outlook, SMTP, and IMAP, with team collaboration and AI at $5.99 per active member per month.
Helpeto
Email-first and focused
$5.99
Broader product scope
Starts at $25
EMAIL-FIRST
Turns Gmail, Microsoft 365, and custom mailboxes into one support queue with assignment, live team visibility, AI, and reporting.
$5.99
active member / month
BROADER SCOPE
A mature customer communication suite with shared inboxes, Docs, Beacon, and messaging channels.
From $25
Standard, per user/month. Free plan: 5 users and 100 contacts/month.
FEATURE MATRIX
The same job, two different product scopes.
Email ticketing
HELPETO
Gmail, Microsoft 365, SMTP, and IMAP
HELP SCOUT
Shared inboxes with email ticketing and workflows
Team collaboration
HELPETO
Assignment, internal notes, live viewers, tasks, and collision awareness
HELP SCOUT
Assignments, notes, collision detection, routing, and workflows
AI assistance
HELPETO
Summaries and reply drafts with your own OpenRouter key
HELP SCOUT
AI Inbox assistant; AI Answers is priced per resolution
Knowledge base
HELPETO
No public knowledge base today
HELP SCOUT
Docs knowledge base and customer self-service
Chat and messaging
HELPETO
No live chat or social messaging today
HELP SCOUT
Beacon live chat plus Instagram, Messenger, and WhatsApp options
Voice support
HELPETO
No voice or contact-center module
HELP SCOUT
No native contact-center product on the public plans
Free starting point
HELPETO
1 user and 10 new tickets/day
HELP SCOUT
5 users, 1 inbox, 1 Docs site, and 100 contacts/month
Published paid price
HELPETO
$5.99 per active workspace member/month
HELP SCOUT
Standard: $25 per user/month
FIVE-PERSON EXAMPLE
Multiply the seat price by your real team size.
This simple example shows only the published base seat price; it excludes usage, AI, channel, add-on, tax, and commitment differences.
$29.95
5 × $5.99 / month
$125
5 × $25 / month · Standard
CHOOSE HELPETO
When focus gives you speed and simplicity.
- Email is the main customer channel and you do not need a public knowledge base or chat widget.
- A predictable $5.99 active-member price matters more than a broad product suite.
- You want Gmail, Microsoft 365, and custom SMTP/IMAP mailboxes in the same focused desk.
- You prefer bringing your own OpenRouter model and key for AI assistance.
CHOOSE HELP SCOUT
When the broader scope is a real requirement.
- Docs and customer self-service are part of the support strategy.
- Beacon chat and additional messaging channels should live beside email.
- Your team values Help Scout's established integrations and operating model.
- Contact-based free-plan limits fit your early support volume.
OFFICIAL SOURCES
Last checked: July 23, 2026
Prices and plan contents can change over time, by region, and by billing term. Verify the provider's official offer before a final decision. Competitor product names and trademarks belong to their respective owners; this is an independent comparison.
Test the decision with your own queue.
Run one real email from arrival to resolution in both products.
HELPETO
Evaluate Helpeto with a real support mailbox.
Start free, invite the people who will use it, and compare the complete workflow before replacing Help Scout or any other system.
Start free