HELPETO VS HIVER
Choose between a focused email desk and Hiver's broader approach.
Hiver is designed for teams that want customer service to remain directly inside Gmail and also offers a broader omnichannel product direction. Helpeto takes a deliberately focused route: email ticketing for Gmail, Outlook, SMTP, and IMAP, with team collaboration and AI at $5.99 per active member per month.
Helpeto
Email-first and focused
$5.99
Broader product scope
Starts at $25
EMAIL-FIRST
Turns Gmail, Microsoft 365, and custom mailboxes into one support queue with assignment, live team visibility, AI, and reporting.
$5.99
active member / month
BROADER SCOPE
A customer-service platform available inside Gmail and as a broader omnichannel workspace.
From $25
Growth, per user/month with annual billing; $35 monthly. A Free plan is available.
FEATURE MATRIX
The same job, two different product scopes.
Primary workspace
HELPETO
Dedicated support application connected to your mail providers
HIVER
Hiver in Gmail or the Hiver Omni workspace
Email ticketing
HELPETO
Gmail, Microsoft 365, SMTP, and IMAP
HIVER
Shared inbox and ticketing for team email
Team collaboration
HELPETO
Assignment, internal notes, live viewers, tasks, and collision awareness
HIVER
Ownership, internal notes, approvals, and shared-inbox controls
AI assistance
HELPETO
Summaries and reply drafts with your own OpenRouter key
HIVER
AI Agents, AI Copilot, and AI Knowledge Builder on eligible plans
Knowledge and portal
HELPETO
No public knowledge base today
HIVER
Help center, knowledge management, and customer portal options
Additional channels
HELPETO
No live chat or social messaging today
HIVER
Chat, Slack, voice, social channels, and WhatsApp
Free starting point
HELPETO
1 user and 10 new tickets/day
HIVER
Free plan with email, chat, and help center basics
Published paid price
HELPETO
$5.99 per active workspace member/month
HIVER
Growth: $25 annual or $35 monthly per user/month
FIVE-PERSON EXAMPLE
Multiply the seat price by your real team size.
This simple example shows only the published base seat price; it excludes usage, AI, channel, add-on, tax, and commitment differences.
$29.95
5 × $5.99 / month
$125
5 × $25 / month · Growth
CHOOSE HELPETO
When focus gives you speed and simplicity.
- You want one provider-neutral support desk instead of making Gmail the primary interface.
- Email is enough and additional channels would add cost and operational surface.
- Custom SMTP/IMAP mailboxes need to sit beside Google and Microsoft channels.
- You need simple per-member pricing for a small, growing support team.
CHOOSE HIVER
When the broader scope is a real requirement.
- Working directly inside Gmail is a firm requirement.
- Chat, voice, social, WhatsApp, or Slack support must be coordinated together.
- AI agents and a built-in help center are central to your rollout.
- Hiver's broader integration catalog matches your existing stack.
OFFICIAL SOURCES
Last checked: July 23, 2026
Prices and plan contents can change over time, by region, and by billing term. Verify the provider's official offer before a final decision. Competitor product names and trademarks belong to their respective owners; this is an independent comparison.
Test the decision with your own queue.
Run one real email from arrival to resolution in both products.
HELPETO
Evaluate Helpeto with a real support mailbox.
Start free, invite the people who will use it, and compare the complete workflow before replacing Hiver or any other system.
Start free