SMTP + IMAP
If a provider is not Gmail or Microsoft 365, connect its outgoing SMTP service and incoming IMAP mailbox. Helpeto validates both sides, encrypts credentials, and uses the same ticket, reply, attachment, and team workflow.
SHARED INBOX
Maya Chen
HLP-001248
Can I change my delivery address?
Customer context, team activity, and reply history stay in one conversation.
TEST
The setup flow distinguishes DNS lookup, network connection, TLS, and authentication failures instead of clearing the form. Host, port, secure mode, username, and server response details stay visible so administrators can correct the exact problem.
SYNC
IMAP synchronization focuses on unread or newly eligible messages, records source identifiers, and marks successfully processed mail to reduce repeated scans. Permanently deleted tickets retain a source tombstone so manual refresh does not recreate them.
SEND
SMTP delivery preserves the connected sender identity, recipients, CC, thread headers, HTML, inline images, and attachments. The mailbox remains yours; Helpeto supplies the operational layer.
HELPETO
Use your existing domain, test both servers, and start from the messages that arrive after connection.
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