Every support email becomes a ticket your team can finish.

CAPTURE

Create the ticket at the moment the email arrives

Gmail, Microsoft 365, SMTP and IMAP channels are synchronized into the same inbox. Helpeto starts from the channel connection date, ignores previously deleted source messages, and groups later replies into the existing conversation using message headers and the ticket reference.

• Customizable ticket number format
• Automatic acknowledgement in the channel language
• Original recipients and CC preserved
• Attachments stored with tenant-isolated object keys

COLLABORATE

Know who owns the next action

Assign a ticket to a teammate, leave an internal note, add categories and labels, and see when another agent is viewing the same request. Live updates reduce duplicate work while unread state helps each person return to what changed.

• Live viewer presence
• Assignee visible in the ticket list
• Open, on-hold and resolved states
• Private notes never emailed to customers

REPLY

Send a proper reply, not a detached message

Replies use the connected channel, preserve To and CC choices, include the correct In-Reply-To and References headers, and can carry pasted images or files. The customer receives a normal email conversation while your team retains the structured ticket record.