MICROSOFT 365
Helpeto connects to Microsoft 365 through the Microsoft identity platform and Graph. New messages become team tickets while outbound replies remain attached to the familiar Outlook conversation.
SHARED INBOX
Maya Chen
HLP-001248
Can I change my delivery address?
Customer context, team activity, and reply history stay in one conversation.
IDENTITY
The application can support personal Microsoft accounts and organizational directories when the Entra registration is configured for the intended account types. The exact redirect URL, client ID, secret, and tenant setting must match the production domain.
BOUNDARY
The connection timestamp establishes the import boundary. Messages older than the channel are skipped, preventing historical newsletters, alerts, and personal mail from creating tickets or acknowledgements.
THREADING
Ticket references help route later messages, while standard reply headers preserve the customer-side conversation. Recipients, CC, HTML, inline content, and attachments remain part of the reply.
HELPETO
Connect Outlook, invite the team, and keep every new request accountable.
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