Helpeto

GMAIL INTEGRATION

Keep Gmail. Add the support workflow around it.

Connect a Gmail or Google Workspace mailbox with OAuth. Helpeto synchronizes new support messages, sends replies from the address customers recognize, and gives the team assignments, ticket states, internal notes, attachments, and reporting.

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support@north.studioG

SHARED INBOX

MC

Maya Chen

HLP-001248

Can I change my delivery address?

Open ticketAlex is viewing

Customer context, team activity, and reply history stay in one conversation.

Helpeto AI
Google OAuth connection
Replies sent from Gmail
Connection-date sync boundary
01

CONNECT

Authorize the mailbox without sharing its password

Google OAuth grants the limited mailbox access required for reading support mail, updating processed message state, and sending replies. Refresh tokens are encrypted before database storage and can be revoked by disconnecting the channel.

  • No shared Gmail password
  • Encrypted OAuth tokens
  • Workspace-scoped channel access
  • Reconnect and manual sync controls
02

SYNCHRONIZE

Start from the day you connect

A new channel records its connection time and only creates tickets for eligible messages after that boundary. This avoids turning years of historical inbox mail into customer requests or sending acknowledgements to old senders.

03

REPLY

Preserve the Gmail conversation customers expect

Helpeto sends through the connected account with reply headers, recipients, CC, HTML content, inline images, and attachments. Customers continue in ordinary email while agents work from the structured Helpeto ticket.

KEEP EXPLORING

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HELPETO

Turn your Gmail support address into a team inbox.

Connect with Google OAuth and process the next eligible message as a clear, owned ticket.

Start free