SMALL BUSINESS SUPPORT
A small team still needs reliable ownership, fast handoffs, complete history, secure mailbox access, and consistent replies. Helpeto provides those foundations while keeping setup and per-seat cost proportionate to the business.
SHARED INBOX
Maya Chen
HLP-001248
Can I change my delivery address?
Customer context, team activity, and reply history stay in one conversation.
START
Connect Gmail, Microsoft 365, or a custom SMTP/IMAP mailbox. New mail becomes a numbered ticket after the connection boundary, while customers keep using ordinary email. No portal adoption is required.
OPERATE
Invite each teammate with an individual account, assign tickets, see who is viewing, leave internal notes, organize requests, and receive live updates. Owners can change roles and remove members without sharing mailbox passwords.
IMPROVE
Configure acknowledgement language and templates, choose who receives new-ticket alerts, use AI for summaries and draft replies, and review reports. Start with the work that prevents missed or duplicate responses; add sophistication only when it earns its place.
HELPETO
Start with one mailbox and one person. Invite the next teammate only when the queue needs them.
Start free