Move from a customer ticket to the project that can fix it.

CONNECT

One remote endpoint, no server for you to operate

Add https://www.helpeto.com/mcp to a compatible MCP client and sign in through Helpeto. OAuth binds the connection to your user, selected workspace, role, and approved scopes; long-lived secrets are never pasted into project files.

• Streamable HTTP transport
• PKCE-protected browser authorization
• Codex and Claude Code support
• Revocable connections in workspace settings

CONTEXT

Let the agent search first, then open only the relevant ticket

The agent can filter by status, assignee, unread state, tag, time, or text before loading a full thread. Ticket reads include customer context, messages, attachment metadata, activity, category, and labels without dumping the whole support database into a prompt.

• Search waiting, open, or assigned tickets
• Read the latest structured conversation window
• See attachment names and content types
• Keep customer content marked as untrusted data

BUILD

Fix the bug where the code already lives

After understanding the ticket, Codex or Claude can inspect the repository you opened, reproduce the problem, implement a fix, run tests, and prepare a pull request. Helpeto does not clone repositories, execute customer code, or host coding sandboxes.

GUARDRAILS

Useful writes with explicit approval for customer replies

Authorized support members can add a private investigation note, move a ticket between open, waiting, and closed, or send a real reply through the connected mailbox after approving its exact text. The reply tool targets the ticket's latest inbound sender and requires an explicit confirmation flag. Deletion stays unavailable, and every call is tenant-scoped, rate-limited, permission-checked, and written to an audit trail.