SERVICE STATUS
Helpeto exposes health checks for deployment monitoring and detailed diagnostics for connected mail channels. The product also gives workspace members a manual refresh path when they need an immediate sync.
SHARED INBOX
Maya Chen
HLP-001248
Can I change my delivery address?
Customer context, team activity, and reply history stay in one conversation.
MONITOR
Dokploy or another runtime monitor can call the health endpoint independently from the scheduled mailbox synchronization job. Keeping health checks separate makes it easier to distinguish deployment availability from a provider-specific mail failure.
DIAGNOSE
Google and Microsoft OAuth errors preserve callback context. SMTP and IMAP tests distinguish DNS, network, TLS, and authentication problems. The form retains values so administrators can correct the server rather than start over.
RECOVER
Scheduled jobs keep channels moving in the background. A visible refresh control lets any authorized workspace member request an immediate sync, while idempotency and source identifiers prevent duplicate tickets.
HELPETO
Connect a channel, send one real message, and verify ticket creation, acknowledgement, and reply threading end to end.
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